Complaint & Return
When purchasing goods on the website, you as a customer have a legal right of return for 14 days, which applies from the time you have received a product you ordered.
How do I make a return?
You must notify us of your return via the form at the bottom of this page within 14 days of the date you received your order. After submitting the form, you will receive a link with a return shipping note, which you print and put on the package. The return shipping link will be sent to you within 1-2 working days. Make sure to pack and wrap the package well to avoid the products being damaged during shipping. You are responsible for return shipping, delivery and condition of the products upon return.
The return shipping price is as follows and will be deducted upon refund:
1-2 kg - 69 kr
2 - 5 kg - 99kr
5 - kg - 149 kr
The products must be in their original packaging with all labels on. AB Småland is not responsible for any transport damages during the return, so please make sure to send your return well packaged.
In the case of used or damaged products, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product. For products that have been damaged to the extent that they have no value for AB Småland, we reserve the right not to accept the return.
Refunds are normally made 1-5 working days from the time we received the goods and approved the return.
NOTE! Returns submitted without approved return number will not be accepted.
Return to store
For those of you who would like to return your goods in the store, this is also an option. You must make your return to the store within 14 days of receiving the goods. There you will need to fill in a return form. You will receive a copy of the completed return form as a receipt of the goods being returned. Refunds will be made via Klarna within 1-3 working days. No refund will be made immediately in the store. The products must be in their original packaging with all labels on. We reserve the right to refuse a return if the product is damaged or used to the extent that they have no value to AB Småland.
The right of return does not apply to:
- Products that have been sealed due to health or hygiene reasons and where the seal has been broken by you.
- Products that have the character of sealed sound or picture recording and where the seal has been broken by you.
- Specially made product, which has been specially tailored for you or has a clear personal touch to your wishes.
- Services that have been completed and where you have explicitly agreed to the service commencing without a right of withdrawal.
- Goods that can rapidly deteriorate, such as food.
- Loose numbers of newspapers or magazines. For more on the legislated right of return, see here.
How do I exchange a product?
Products that need to be exchanged to another size or color must be returned according to the instructions above for return. The refund will be made through the payment method chosen at the time for purchase. The new products must be ordered as a new order and paid for again.
Submitting a claim or complaints
We inspect all products before sending them to you. Should the product still be damaged or wrong when it arrives then we will undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item. The complaint must come to our attention immediately after the defect has been detected.
How do I make a complaint?
In case of manufacturing defects on the product you purchased, please contact us via the form below with a clear description of the issue. Please also send clear pictures of the defective product.
We primarily replace the product with a new one. If this is not possible or the product is out of stock, we will refund you the amount for the product. Of course, we will also stand for all return costs in connection with complaints. We reserve the right to refuse a complaint if it turns out that the complaint is not valid in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, please see arn.se.
NOTE! Complaints submitted without approved complaint number will not be accepted.
AB Småland is responsible for any damage that occurs during the transport to your home or service point. For this to take effect, you must carefully check the package for visible damage when receiving your goods. If you suspect that the parcel has been damaged during transport (visible damage), you must immediately report this to the freight company and contact our customer service at firstname.lastname@example.org.
This also applies to any hidden damages discovered within 7 days of receipt. The damaged product and its packaging may not be used, moved or thrown away during the investigation of the case.
In the event of transport damage, the packaging must always be saved for any complaint to the freight company or exchange of goods. A product where it has been determined that the damage can be attributed to the transport is replaced free of charge by a new item.
In the event of an uncollected package, a return cost and a administration fee of SEK 149 will be added. The return cost is based on the size of the package. If you want the package sent again, original shipping will be added.